Respective Brand owners will be responsible for the quality of product. You can lodge complaints against them, if the quality is not found up to the mark.
Flower arrangements and cakes shown here are indicative. We do our best to give better result than shown. It may be possible that actual arrangement or the look and feel of cake varies due to availability of flowers or ready cakes and other reasons beyond our control.
If ordered flowers / cake /mithai / Chocolates are not available in Delhi, we shall deliver available best quality flowers / cake /mithai of equal value.
Delivery schedule varies between same day delivery to delivery within next business days in Delhi.
Delivery of certain items may not be possible under certain uncontrollable circumstances. However, you always have a right to get 100% refund of your money.
No claim of whatsoever nature under any circumstances will be tenable other than the claim for 100% refund of payment made. All such claims if any, are to be raised within 24 hours of delivery /non-delivery.
In case of any complaint against the quality of product we shall redeliver the product subject to satisfaction of recipient. But all such claims should be raised within 48 Hours of delivery in Delhi. Refund can also be made depending on nature of complaint and any decision to refund is sole prerogative of the owner of the website.
In case a customer wants to cancel an order he needs to do it at least 24 Hours before the date of delivery or the date of shipment. However in all such cases 7% of the ordered amount will be deducted towards credit card processing expenses.
The owners of the site retain the right to refuse any order unconditionally.
All claims are subject to the jurisdiction of local Court only at Delhi, India.
Prices of items which are subject to MRP restrictions are being sold on the website after adding up costs of our services, delivery and online transactions cost. The distribution could not be shown separately due to technical restrictions and it should be understood.
Fresh Baked cakes are available only after 10.30 am from bakeries. Thus fresh baked cakes can only be delivered after that time. In exceptional cases you may request to keep the cake prior day in refrigerator & deliver it next morning. But we don't advise our customers to do this.
We do guarantee the delivery on date BUT we don't guarantee the delivery on any particular time. We do try to deliver within your mentioned time but we do not guarantee that. And normally we shall process the order for delivery as soon as possible ignoring your specific instruction to deliver at or before a particular time.
The prices quoted at our website is for FREE delivery within Delhi.
The various logos/Trademark backed by product being sold by us on the website belong to respective companies and they are the owner of said Logo/Trademark.
All Wine and Champagne (Sparkling Wine) items sold on the website are Non-Alcoholic.
Orders received after 4 Pm IST shall normally be processed as next day orders BUT we shall try our best to deliver same day. A phone call after placement of such urgent orders will be appreciated.
Right of Refusal:
ExpressGiftsDelhi.com reserves the right to refuse delivery of any order to Delhi without assigning any reason whatsoever to the customer. However, in all such cases ExpressGiftsDelhi.com will refund the amount paid by customer in full.
The consignee will pay Octroi charges if any as applicable for Delhi city.
